Advisers often have questions about Sippcentre and so we’ve collated the ones we are asked the most into these frequently asked questions.
If you can’t find the answer to your question here, then please do get in touch with our adviser support team and they’ll be happy to help you.
Telephone: 0845 83 99 060 (lines are open 9am to 5pm, Monday to Friday, except Bank Holidays).
Email: enquiry@sippcentre.co.uk
Sippcentre is A J Bell’s core investment proposition and has recently expanded its investment solutions to offer SIPPs, investment ISAs and dealing accounts.
Sippcentre is exclusively available through financial advisers and provides advisers with a cutting edge investment platform for their clients.
Since Sippcentre was launched, we have continually enhanced the service it provides to advisers. For example, we have improved Sippcentre’s online functionality and significantly increased the range of permissible investments. Sippcentre’s development is continuous and it now offers investment ISAs and dealing accounts to complement the existing SIPPs.
Sippcentre is part of A J Bell. A J Bell was founded in 1995, is an ambitious and continually developing company and is now one of the UK's largest and most respected SIPP administrators, managing more than 59,000 clients with assets under administration exceeding £15 billion. The delivery of customer service excellence is core to our operating principles.
As a company we do not provide financial advice. This is because we firmly believe that there is a potential conflict of interest if the administrator and professional trustee also provide investment or other financial services related advice.
To help you learn more about Sippcentre, please read
Is Sippcentre the right choice for my client’s money?
We believe that Sippcentre offers an unparalleled combination of investment flexibility, online functionality and low cost delivery.
To find out more about the features and benefits of Sippcentre, please read
You register with Sippcentre online and it’s a quick and simple process. In fact there are only 6 steps to complete.
To learn more about the registration process, we’ve developed a guide to getting started with Sippcentre.
Can my administration staff register?
Yes. You are able to register as many of your staff as you wish and you have control over the level of access given to each member of staff.
There are three levels of security access to Sippcentre (including access to the online dealing area for Advisory accounts).
| Level 1 (default) | - | allows access to all clients of the individual adviser. |
| Level 2 | - | allows access to all clients of all advisers within a branch/office. |
| Level 3 | - | allows access to all clients of all advisers within a firm (e.g. across a number of branches). |
If you require security access level 2 or 3 then please write to us on company headed notepaper. We reserve the right to verify any such request with your firm's head office.
Sippcentre’s charging structure
Where do I find out about Sippcentre’s charging structure?
Please use the links below to see Sippcentre’s full charging structure and how our charges compare in the SIPP market place.
It is remuneration paid directly from the SIPP, ISA or dealing account cash
account(s). The payment can be set at a fixed level when it is set up or can be based upon the aggregate value of the SIPP, investment ISA or dealing account assets.
How does adviser remuneration work?
Sippcentre offers a variety of comprehensive and flexible adviser remuneration options.
You can take your initial adviser remuneration as a fixed amount or a percentage of the funds received (up to a maximum of 3% plus VAT if applicable). You can specify different levels of adviser remuneration for single contributions, regular contributions and transfer values.
Your renewal adviser remuneration can also be paid on a monthly basis. This can be expressed as a fixed fee or as a percentage of the fund (up to a maximum of 1% per annum plus VAT if applicable).
Where clients are going into immediate income withdrawal, under the drawdown pension option your adviser remuneration will not be deducted or paid until any lump sum benefit has been paid. Please note however that the amount of your adviser remuneration is calculated prior to any deduction of the lump sum benefit. Lump sum for this purpose includes pension commencement lump sum, lifetime allowance excess lump sum and any associated tax charges.
You can arrange for your adviser remuneration to be paid with or without VAT.
Please note that we cannot provide any advice as to whether or not you should add VAT to your adviser remuneration.
You may also be able to receive initial and/or renewal commission relating to the chosen investment option. It is your responsibility to agree and disclose to your client, all such commission and adviser remuneration in line with your regulatory requirements.
Adviser remuneration can be amended in writing by your client at any time.
Can I receive initial/trail commission from unit trusts/OEICs?
This depends on the investment option you choose. The details below apply only to the Advisory investment option.
You can specify initial commission on unit trust or OEIC purchases of between 0% and 3%. Trail commission is also payable at up to 0.5% per annum, depending upon the fund chosen.
It is also possible for you to rebate renewal commission payable by the fund managers into your client's account.
Details of the funds and terms can be found in the funds list.
Please note that it is possible to receive both adviser remuneration and commission from unit trusts/OEICs from the Advisory investment option. It is your responsibility to ensure that the client is clear as to the level of adviser remuneration and/or commission being received by you.
Can I receive commission from other investments held outside the Advisory option?
Yes. The specific details will vary depending on investment type and it is your responsibility to arrange this directly with the investment manager.
How frequently is adviser remuneration paid
Initial adviser remuneration is payable at the end of every week.
Renewal adviser remuneration is normally payable within 10 working days of the end of each calendar month.
One off invoices are payable at the end of every week in line with initial adviser remuneration.
Adviser remuneration is payable by BACS.
Please note it is your responsibility to ensure there is sufficient liquidity within the appropriate cash account to pay your adviser remuneration.
Initial commission on unit trusts and OEICs is paid monthly. Trail commission is paid monthly.
How do I apply for a Sippcentre product on behalf of my clients?
Applications can be submitted online or offline.
You must always ensure that your client receives a copy of the relevant key features, the relevant investment fact sheet, the terms and conditions and is advised where they can find the scheme trust deed and rules (for SIPPs).
To learn more about the application process, we have developed
How do I get Sippcentre marketing literature?
To keep our costs down and so your clients' charges to a minimum, our marketing literature is available as pdf files once you have registered with Sippcentre and logged into the secure area of the site.
Yes, but illustrations are a feature that is only available to advisers that are registered with Sippcentre.
How do you make money laundering checks?
We use electronic means to check the client's identity and it may be necessary to ask you for additional information.
What investment options do Sippcentre offer?
Sippcentre offers financial advisers a fully flexible package for their client's investment portfolios, with three different ‘panel’ investment options and a range of ‘off panel’ investment opportunities which can be mixed and matched to suit your client’s individual needs.
Plus, there are no limits to how you use Sippcentre’s panel and off panel options, so you can choose to use a number of different investment partners for your clients investments.
Please note though, that if would like to invest in a Sippcentre Investment ISA and Sippcentre Dealing Account, then only the Advisory option allows this at the moment.
For more information about the investment options that Sippcentre offers, then please read our
Sippcentre SIPP permitted investments.
Sippcentre offers three different ‘panel’ investment choices.
1. The Advisory option (SIPP, Investment ISA and Dealing Account)
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Allows you to invest in SIPPs, investment ISAs and dealing accounts using our own in-house fund and share dealing platform that offers a market leading 6,000 plus unit trusts and OEICs. Investment ISAs and dealing accounts can only be invested in using the Advisory option. |
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More than 3,000 core funds of which 2,850 have no initial, dealing or switch charges. |
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Dealing online in unit trusts and OEICs in the Advisory core fund range is FREE, while dealing online in any other investment opportunity available through Sippcentre’s Advisory option is just £9.95 per deal. |
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Up to 3% initial commission on the purchase of unit trusts and OEICs and renewal commission of up to 0.5% per annum renewal is also available. (Or you can choose to rebate renewal commission into your client’s account.) |
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Read our Advisory option factsheet for more information. |
The Advisory option allows you to invest your client’s money in three different products, using our own in-house fund and share dealing platform provided by A J Bell Securities, who are part of A J Bell.
You’re able to buy/sell investments on behalf of your client’s in either a SIPP, investment ISA or dealing account. The table below summarises the enormous range of investment opportunities that the Sippcentre Advisory option offers.
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Investment |
SIPP |
Investment ISA |
Dealing account |
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Shares |
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Over 6,000 unit trusts and OEICs |
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Government bonds |
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Corporate bonds |
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Permanent interest bearing shares (PIBS) |
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Warrants |
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Covered warrants |
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Investment trusts |
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Exchange traded funds |
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Exchange traded commodities |
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2. Investment partners and discretionary fund manager’s option
These options are only available for a SIPP.
Instead of using Sippcentre’s own fund supermarket to invest your client’s money, our investment partner and discretionary fund manager option allows you to use a range of selected investment partners or discretionary fund managers instead.
Who are the investment partners and discretionary fund manager’s available through Sippcentre?
| Other fund supermarkets | Website | Investment factsheet |
| Cofunds | ||
| Email: Sippcentre.enquiries@cofunds.co.uk |
www.cofunds.co.uk | |
| Skandia Investment Solutions | ||
| Email: info@skandia.co.uk |
www.skandia.co.uk/fasite | |
Can I introduce a new investment partner to Sippcentre?
We are willing to consider extending the number of investment partners available via Sippcentre. Please contact our adviser support team for further details.
If this is not possible you may be able to place funds with the investment manager using our off panel investment option.
3. Execution only option
These options are only available for a SIPP.
If your client’s prefer to deal in the investments held in their SIPP themselves, then the execution only option could be ideal for them.
Sippcentre has teamed up with Selftrade, one of the UK's largest execution-only stockbrokers, to offer you a SIPP where Sippcentre administers your SIPP, but your client’s use Selftrade’s dealing platform to buy and sell the investments held within their SIPP.
Email: info@selftrade.co.uk
Web: www.selftrade.co.uk
4. Off panel option
These options are only available for a SIPP.
Sippcentre’s off panel option is available to invest all, or part of your client's SIPP.
The off panel option allows you the flexibility to use all or part of your client’s SIPP to hold a wide range of investments ranging from commercial properties to stocks and shares with brokers who are not on our panel.
If you choose to use the off panel option, then this will incur additional administration fees. These can be found in Sippcentre’s charges and rates.
The table below summarises the different investment opportunities that our panel and off panel options offer.
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Investment option |
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Investment type |
Advisory |
Panel |
Off panel |
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Shares |
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Unit trusts and OEICs |
|
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Government bonds |
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Corporate bonds |
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Permanent interest bearing shares (PIBS) |
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Warrants |
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Covered warrants |
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Investment trusts |
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Exchange traded funds |
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Exchange traded commodities |
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Other investment platforms, e.g. fund supermarkets |
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Commercial property |
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Trustee investment plans (single and regular premiums)
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Off panel discretionary/advisory fund managers |
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Off panel execution only stockbrokers |
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External bank accounts and fixed term deposits |
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UK commercial property including borrowing when required |
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Can I use both the panel and off panel investment options?
Through the Sippcentre SIPP, yes you can. You have the flexibility to place funds with any combination of the panel (Advisory, investment partner/discretionary manager, execution only) or off panel options.
How many panel investment partners can I use in a SIPP?
The Sippcentre application form has space for three investment partner choices from our panel. To select more, please list them on the additional investment partner/change of investment partner form.
Can I introduce a new investment partner to Sippcentre?
We are willing to consider extending the number of investment partners available via Sippcentre. Please contact our adviser support team for further details.
If this is not possible, you may be able to place funds with the investment manager using our off panel investment option.
Buying and selling investments
How are investments bought and sold?
This depends on which of our panel or off panel investment options you choose.
Advisory.
You buy/sell investments online via our website or over the phone on behalf of your client. Please read the Advisory dealing user guide.
Investment partner/discretionary manager.
This will depend upon which investment partner(s) you choose. Either you or your client will deal directly with the chosen investment partner(s).
Execution only.
Your client buys/sells investments online or over the phone, dealing directly with our investment partner - Selftrade.
Off panel.
The wide range of options available means that it is not practical to cover all options in our FAQs. Please email our adviser support team who will be able to answer any queries.
What is the cash movement facility?
The cash movement facility is found within the secure area of Sippcentre on the client’s valuation page and it allows you to move cash held in your client’s SIPP between different investment partners.
As soon as cleared funds have been received by us and an investment account has been opened with one or more of our investment partners, you can transfer funds to or from the SIPP cash account using our online cash movement facility.
You need to ensure that sufficient liquidity is kept in the SIPP cash account to pay benefits, our fees and your adviser remuneration.
How do I transfer money between the Sippcentre cash account and an investment partner or vice versa?
Our process is designed to allow you to transfer monies between the client’s SIPP cash account and the chosen investment partner with a simple online transaction.
This can be used for any of our panel options – advisory, investment partner/discretionary manager and execution only. (With execution only your client will perform any cash movements.)
The cash movement facility cannot be used for off panel investments.
Payments sent from the SIPP cash account are all made via CHAPS (same day electronic transfer) and can only be requested if there is sufficient cash in the client’s cash account.
All payments requests received by 12 noon are processed on the same working day. Requests received after 12 noon will be processed on the following working day.
To request a cash movement from an investment partner to a client’s SIPP cash account, please ensure there are sufficient funds available with the investment partner. This may require you to liaise with them over the disinvestment of assets. The time taken for cash movements to credit the SIPP cash account can vary depending on the investment partner. It typically ranges from 3-5 days.
How do I transfer cash between investment partners?
It is only possible to transfer cash from one investment partner to another investment partner by transferring the funds via the SIPP cash account. It is not possible to transfer cash directly between investment partners.
To move cash between investment partners you must
- set up a cash movement from one investment partner to the SIPP cash account
- wait for the cash to clear the SIPP cash account and
- set up a cash movement from the SIPP cash account to the second investment partner.
Please note that this process cannot be used for off panel investments.
How do I transfer non-cash assets between investment partners?
To transfer non-cash assets between investment partners you must use the additional investment partner/change of investment partner form (which is available in the secure area of Sippcentre).
Can I move cash between Sippcentre products?
You can move the money held in cash accounts of Advisory option products – but there are restrictions.
You can move money between investment ISA and dealing account cash accounts (and vice versa) whenever you want to, but if you move money to a SIPP cash account then it has to stay there. The only way that cash can be moved out of a SIPP is through taking benefits.
How do I get valuations for my client portfolios?
Please read Sippcentre’s client valuation user guide.
Who co-ordinates pension transfers?
While we will of course assist wherever possible when we are receiving a pension transfer, we rely on you, the financial adviser, to co-ordinate and chase payment of the transfer value.
In order to make your co-ordination of transfers as simple as possible we have designed a tool that highlights all your clients’ pending transfers and provides information regarding the progress of the transfer.
If the transfer is in specie, we will assist you in monitoring the transfer. In all other instances it is your responsibility to monitor it.
We will not accept liability for any delay in paying a transfer value to a client's SIPP.
Do you accept in specie transfers?
Yes. Any investments transferred in specie must be an acceptable investment for the chosen investment option. To find out more about in specie transfers, please read our guide to in specie transfers.
If you have any doubts, please email a list of assets you wish to transfer to the adviser support team with details of your preferred investment option and we will advise you further.
ISA and dealing account transfers
Can I transfer existing investments held in either a cash or stocks and shares ISA with another provider into a Sippcentre Investment ISA?
Yes. You can transfer existing ISA investments held with another provider into a Sippcentre Investment ISA.
To do this, you will need to complete the Sippcentre Investment ISA transfer in application form and send it to us.
If the investment you want to transfer in is held in stock then it must be within our current investment range.
Please read the key features and terms and conditions first.
Can I transfer investments held in an existing dealing account into a Sippcentre Dealing Account?
You can transfer shares held in a nominee account with another provider into the Sippcentre Dealing Account.
We can accept the transfer of foreign stocks if these are held electronically by another broker. To transfer shares into an existing Sippcentre dealing account you will need to complete a transfer in form.
If you don’t already have a Sippcentre Dealing Account then you will need to apply for one and as part of the application process you can tell us that you want to transfer in existing shares held with another provider. Please read the terms and conditions before you apply.
To guide you through the benefit process we have developed the
Sippcentre benefits guide.
How do I add our logo to Sippcentre literature and web pages?
To add your brand to Sippcentre marketing literature and to Sippcentre web pages when you or your clients are logged in, all you have to do is send us your logo as a high quality 220 pixels wide x 80 pixels high jpeg file to enquiry@sippcentre.co.uk and we will do the rest.
Can you provide my clients with any advice?
No. We do not provide any form of financial or investment advice.
How do I update my personal or company details?
Once you are logged into Sippcentre, there is an option to update your or your company’s details.
What happens if I change jobs?
Client ownership rests with your firm. So if you change jobs you must notify us immediately and your Username and Password will be suspended. You are of course free to register under your new employer. To transfer the agency of any client, you will need to obtain a letter of authority from that client.
What is your order execution policy?
Please use this link to read our order execution policy.
What execution venues do you use?
We are a member of the following Recognised Investment Exchanges who operate regulated markets
- London Stock Exchange (LSE)
- PLUS markets (PLUS)
All transactions (except those in Unit trusts and OEICs and some international securities) will be carried out and reported to either of these regulated markets
(on-market) and will be subject to the rules and regulations of the market.
In the event that your transactions cannot be conducted on-market, or where a better outcome can be achieved, we will execute your transaction off-market.
|
Instrument type |
Execution venues considered |
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Equities |
LSE, PLUS |
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Warrants |
LSE, PLUS |
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Exchange traded funds |
LSE, PLUS |
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Covered warrants |
LSE, PLUS |
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Government bonds |
LSE |
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Corporate bonds |
LSE |
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Unit trusts and OEICs |
Individual fund provider |
|
International securities (not listed on LSE or PLUS) |
Off-market |
|
Other instruments (not listed on LSE or PLUS) |
Off-market |







